It often happens that the family tries to reach a conclusion over a problem it faces, say over care arrangements for an elderly mother, but put off the decision because they are not in agreement or do not have the time or energy to finalise plans or perhaps to do not want to offend. Then, all of a sudden something happens, and instead of there being a need to resolve the problem it is now a question of crisis management.

Perhaps a strange perspective, but the crisis can become a window of opportunity and mediation can be very effective tool to bring all parties together quickly to resolve the crisis.

It is clear that the previous coping strategies have failed and the family has struggled to develop new mechanisms, often although not always, failing to accept external help.

There is a need to put in place that essential support now, which can sustain subsequent challenges or difficulties. The solution is to get all parties together for an elder mediation. It can be organised in a matter of days and there is an 80-85% chance of a successful conclusion.

Therefore, it is possible to create a win-win situation out of a crisis and restore a balance of calm and smooth out relationships.